TERMS OF SERVICE

Last Updated: September 28, 2026

OVERVIEW

This website is operated by Hello Health Nutrition LLC (“Hello Health,” “we,” “us,” or “our”). Hello Health offers this website, including all information, products, laboratory testing, educational materials, tools, features, and services available through this site (collectively, the “Service”), conditioned upon your acceptance of these Terms of Service (“Terms”).

By visiting our website, purchasing a product or service, ordering or accessing laboratory testing, creating an account, completing a questionnaire, or otherwise using the Service, you agree to be bound by these Terms and by any additional terms, policies, and notices referenced herein or made available by hyperlink.

These Terms apply to all users of the Service, including browsers, customers, purchasers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using the Service. If you do not agree to these Terms, you should not access or use the Service.

We reserve the right to update or modify these Terms by posting an updated version on this website. Your continued use of the Service following the posting of changes constitutes acceptance of those changes to the extent permitted by applicable law.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer products and services to you.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are the age of majority and have given any legally required consent for your minor dependents to use this site.

You may not use our products or Service for any illegal or unauthorized purpose, nor may you violate any applicable laws in connection with your use of the Service.

You must not transmit viruses, malware, worms, or other destructive code.

A breach or violation of these Terms may result in termination of your access to the Service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or discontinue service to anyone to the extent permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, or otherwise commercially use any portion of the Service, website content, or access to the Service without our express written permission.

The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 — HEALTH AND MEDICAL DISCLAIMER

The information available through Hello Health, including information regarding nutrition, dietary supplements, lifestyle, gut health, brain health, immune health, inflammation, laboratory testing, wellness, ingredients, research, and other health-related subjects, is provided for general informational, educational, and wellness purposes only.

Hello Health does not provide medical advice, diagnosis, or treatment.

Nothing provided through this website or Service is intended to replace consultation with a physician or other appropriately qualified healthcare professional.

You should consult an appropriate healthcare professional regarding medical conditions, symptoms, medications, supplements, laboratory results, dietary changes, treatment decisions, or other health concerns.

Never disregard professional medical advice or delay seeking medical care because of information obtained through Hello Health.

If you believe you are experiencing a medical emergency, call 911 or seek emergency medical assistance immediately.

Use of the Service, purchase of a product, completion of a questionnaire, receipt of laboratory testing, or communication with Hello Health does not by itself create a physician-patient, therapist-patient, or other licensed healthcare provider-patient relationship.

Please also review our separate Legal & Medical Notice, which is incorporated into these Terms by reference.

SECTION 4 — DIETARY SUPPLEMENTS

Hello Health offers dietary supplements and related wellness products.

Where applicable:

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Dietary supplements are not substitutes for appropriate medical care, prescribed medications, or a varied diet.

Individual responses to supplements may vary. You are responsible for determining, in consultation with an appropriate healthcare professional when appropriate, whether a particular product is suitable for you.

Consult an appropriate healthcare professional before using dietary supplements if you are pregnant or nursing, have a medical condition, take prescription or over-the-counter medications, are preparing for a medical procedure, or are considering supplements for a child.

Always read and follow the product label, ingredient information, directions, warnings, and other information accompanying a product.

SECTION 5 — LABORATORY TESTING

Hello Health may offer, facilitate, arrange, or provide access to laboratory testing through independent laboratories or other third-party providers.

Laboratory testing and related information are intended to provide information that may assist you in understanding aspects of your health and wellness. Laboratory results should not independently be interpreted as a medical diagnosis.

You should not begin, discontinue, or modify prescription medication, medical treatment, or other healthcare based solely upon laboratory results or information provided through Hello Health.

Laboratory results should be discussed with an appropriately qualified healthcare professional who can evaluate the results in the context of your medical history, symptoms, medications, and other relevant information.

Testing availability, eligibility, ordering requirements, clinical significance, and applicable restrictions may vary by jurisdiction and individual circumstances.

Certain laboratory services may be performed entirely by independent third parties. Hello Health does not control the performance, processing times, procedures, accuracy, availability, or operations of independent laboratories or healthcare providers except to the extent expressly stated otherwise.

SECTION 6 — EDUCATIONAL CONTENT AND WELLNESS INFORMATION

Hello Health may provide educational content concerning health, nutrition, supplements, ingredients, scientific research, biological processes, laboratory testing, lifestyle, and wellness.

References to scientific studies, ingredients, health conditions, biological pathways, emerging research, or other health information are provided for educational purposes and should not be interpreted as a representation that a Hello Health product will diagnose, treat, cure, mitigate, or prevent a disease.

Health and scientific information evolves over time. We do not guarantee that all educational information will always reflect the most recent research or medical consensus.

SECTION 7 — TESTIMONIALS AND INDIVIDUAL RESULTS

Testimonials, reviews, personal stories, case examples, founder experiences, customer experiences, and other statements regarding individual results represent individual experiences.

Results vary from person to person.

Testimonials and personal experiences do not constitute guarantees, promises, or representations that another individual will experience the same or similar results.

SECTION 8 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to provide useful and accurate information but do not guarantee that all information available through the Service will always be accurate, complete, or current.

Information available through the Service should not be relied upon as the sole basis for making medical, health, financial, or other significant decisions.

The Service may contain historical information that is provided for reference purposes.

We reserve the right to modify website content at any time, subject to applicable law.

SECTION 9 — PRODUCTS AND SERVICES

Certain products or services may be available exclusively online and may have limited quantities.

Returns and exchanges are subject to our applicable Return or Refund Policy.

We make reasonable efforts to accurately display and describe our products. However, packaging, labels, colors, images, ingredients, formulations, product appearance, and other characteristics may change or may appear differently than displayed online.

You should review the actual product label, ingredients, directions, and warnings before using any product.

We reserve the right to limit sales of products or services to any person, geographic region, or jurisdiction where permitted by law. We may limit quantities, discontinue products or services, or modify descriptions and pricing without notice.

Any offer for a product or service is void where prohibited.

SECTION 10 — PRICES, ORDERS, BILLING, AND ACCOUNT INFORMATION

Prices are subject to change without notice.

We reserve the right to refuse, limit, or cancel an order where permitted by law. Restrictions may apply to orders associated with the same customer account, credit card, billing address, shipping address, household, reseller, or distributor.

If we modify or cancel an order, we may attempt to notify you using the contact information provided with the order.

You agree to provide current, complete, and accurate purchase and account information and to promptly update information necessary for us to complete transactions and communicate with you.

We reserve the right to modify or discontinue any product, service, feature, or portion of the Service without notice, subject to applicable law.

SECTION 11 — RETURNS AND REFUNDS

Returns, refunds, replacements, cancellations, and exchanges are governed by our applicable Return or Refund Policy.

Because certain products or services, including laboratory tests, personalized services, digital products, opened supplements, or services involving third parties, may not be eligible for return or refund, you should review the applicable policy before completing your purchase.

SECTION 12 — OPTIONAL, DIGITAL, AND AUTOMATED TOOLS

We may provide access to questionnaires, quizzes, educational tools, personalization tools, artificial intelligence features, automated tools, third-party applications, or other digital resources.

Unless expressly stated otherwise, information generated by these tools is provided for informational, educational, and wellness purposes only and does not constitute medical advice, diagnosis, or treatment.

Automated or artificial intelligence-generated information may be incomplete, inaccurate, or inappropriate for an individual's particular circumstances and should not be relied upon as a substitute for professional medical judgment.

You should not use an automated tool or artificial intelligence feature to make emergency medical decisions or independently begin, discontinue, or change prescription medication or medical treatment.

Third-party tools may be provided “as is” and “as available.” Your use of third-party tools may also be subject to the terms and privacy policies of the applicable third party.

Future features, services, and resources made available through the website will also be subject to these Terms unless otherwise stated.

SECTION 13 — THIRD-PARTY LINKS, SERVICES, AND PROVIDERS

The Service may contain information, products, services, laboratory services, resources, or links provided by third parties.

We are not responsible for examining or evaluating all third-party content, and we do not warrant the accuracy or quality of third-party websites, products, services, materials, laboratories, healthcare providers, or resources.

Your dealings with third parties may be governed by separate terms and privacy policies. You should review those policies before completing a transaction or providing personal information.

SECTION 14 — USER COMMENTS, REVIEWS, FEEDBACK, AND SUBMISSIONS

If you provide comments, reviews, ideas, suggestions, proposals, feedback, or other materials to us, you represent that you have the right to provide such content.

You agree that your submissions will not violate any third-party right, including intellectual property, privacy, publicity, or other proprietary rights, and will not contain unlawful, abusive, defamatory, obscene, misleading, malicious, or harmful material.

We may monitor, edit, decline to publish, or remove user-submitted content as permitted by law and applicable platform policies.

You are responsible for the content and accuracy of your submissions.

SECTION 15 — PERSONAL INFORMATION AND PRIVACY

Your submission and our handling of personal information through the Service are governed by our Privacy Policy and applicable law.

Some services may involve health, wellness, laboratory, questionnaire, or other potentially sensitive information. You should review our Privacy Policy to understand how information is collected, used, disclosed, stored, and otherwise processed.

Third-party laboratories, service providers, healthcare professionals, or technology providers may maintain separate privacy practices for information they collect or process.

SECTION 16 — ERRORS, INACCURACIES, AND OMISSIONS

The Service may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, availability, transit times, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders when appropriate, subject to applicable law.

SECTION 17 — INTELLECTUAL PROPERTY

Unless otherwise indicated, the content available through the Service, including text, graphics, logos, product names, trademarks, photographs, videos, audio, educational materials, questionnaires, software, designs, and other materials, is owned by or licensed to Hello Health and is protected by applicable intellectual property laws.

Nothing in these Terms grants you ownership of or a license to use Hello Health trademarks, copyrights, proprietary materials, technology, or other intellectual property except for your personal use of the Service as expressly permitted by these Terms.

SECTION 18 — PROHIBITED USES

You may not use the Service or its content:

(a) for any unlawful purpose;
(b) to violate applicable laws or regulations;
(c) to infringe our intellectual property rights or the rights of others;
(d) to harass, abuse, threaten, defame, or unlawfully discriminate against another person;
(e) to submit false or misleading information;
(f) to transmit malware, viruses, or other malicious code;
(g) to improperly collect or track personal information;
(h) to spam, phish, scrape, crawl, or otherwise misuse the Service;
(i) to interfere with or circumvent security features;
(j) to impersonate another person or misrepresent your identity; or
(k) to use the Service in any manner that could damage, disable, overburden, or impair the Service.

We reserve the right to terminate or restrict access for violations of these Terms.

SECTION 19 — DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR THAT ALL RESULTS OBTAINED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE.

EXCEPT AS EXPRESSLY PROVIDED OTHERWISE, THE SERVICE AND PRODUCTS AND SERVICES PROVIDED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, DURABILITY, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded under applicable law.

SECTION 20 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HELLO HEALTH NUTRITION LLC AND ITS OWNERS, MEMBERS, MANAGERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE OR PRODUCTS OR SERVICES OBTAINED THROUGH THE SERVICE.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

Where applicable law does not permit a particular exclusion or limitation of liability, our liability shall be limited to the maximum extent permitted by law.

SECTION 21 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Hello Health Nutrition LLC and its affiliates, owners, members, managers, directors, officers, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and representatives from claims, demands, liabilities, damages, losses, and reasonable attorneys’ fees arising from your breach of these Terms, misuse of the Service, violation of applicable law, or violation of the rights of another person.

SECTION 22 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law and the unenforceable portion shall be deemed severed from these Terms.

The remaining provisions shall remain valid and enforceable.

SECTION 23 — TERMINATION

These Terms remain effective unless terminated by you or us.

You may discontinue use of the Service at any time.

We may suspend or terminate your access to the Service if we reasonably believe you have violated these Terms or where otherwise permitted by law.

Obligations and liabilities that by their nature should survive termination shall survive termination.

SECTION 24 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return or Refund Policy, Legal & Medical Notice, and other policies expressly incorporated by reference, constitute the agreement between you and Hello Health concerning your use of the Service.

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

SECTION 25 — GOVERNING LAW AND JURISDICTION

These Terms of Service, and any dispute arising out of or relating to your use of this website, Hello Health products, services, laboratory testing, educational materials, digital tools, or other offerings, shall be governed by and construed in accordance with the laws of the State of Arizona, United States of America, without regard to its conflict of laws principles.

To the fullest extent permitted by applicable law, any legal action, proceeding, or dispute arising out of or relating to these Terms, this website, its content, or any products or services provided by Hello Health Nutrition LLC shall be brought exclusively in the appropriate state or federal courts located in Maricopa County, Arizona, USA, and you consent to the personal jurisdiction and venue of such courts.

Nothing in this section is intended to deprive a consumer of any rights or protections that cannot be waived under applicable law.

SECTION 26 — CHANGES TO THESE TERMS

We reserve the right to update, change, or replace these Terms by posting an updated version on this website.

Where required by applicable law, we will provide additional notice or obtain consent before material changes become effective.

The “Last Updated” date at the top of these Terms identifies the most recent revision.

SECTION 27 — CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Hello Health Nutrition LLC
Scottsdale, Arizona, USA
Email: pamela@hello.health

© 2026 Hello Health Nutrition LLC. All rights reserved.