RETURN & REFUND POLICY

Last Updated: September 28, 2026

At Hello Health Nutrition LLC (“Hello Health,” “we,” “us,” or “our”), we want you to be satisfied with your purchase. Please review the following Return & Refund Policy before making a purchase.

30-DAY RETURN POLICY

We accept eligible returns requested within 30 days after you receive your order.

To be eligible for a return, products must be:

• Unopened and unused;

• In their original packaging and condition; and

• Accompanied by proof of purchase.

For health, safety, and quality-control reasons, opened or used dietary supplements and other ingestible products are not eligible for return or refund, except where the product is defective, damaged upon arrival, incorrect, or otherwise required by applicable law.

HOW TO REQUEST A RETURN

Before returning an item, please contact us at:

hello@hello.health

Please include your name, order number, the product you would like to return, and the reason for the return.

If your return is accepted, we will provide instructions regarding how and where to send your package.

Items returned without first receiving return authorization may not be accepted.

RETURN SHIPPING

If a return is due to an error by Hello Health, including an incorrect, defective, or damaged product, we will provide appropriate return or replacement instructions and, when applicable, cover reasonable return shipping costs.

For other approved returns, the customer may be responsible for return shipping costs. Original shipping charges are generally non-refundable unless the return results from an error by Hello Health or otherwise required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as reasonably possible at hello@hello.health so that we can evaluate the issue and make it right.

To help us resolve the issue, we may request your order number, photographs of the product and packaging, lot or batch information, or other reasonable information regarding the issue.

Depending upon the circumstances, we may provide a replacement, refund, store credit, or another appropriate resolution.

LABORATORY TESTS

Laboratory tests and related services are subject to different cancellation and refund requirements because they may involve third-party laboratories, healthcare providers, test kits, processing fees, or other services that begin shortly after an order is placed.

Unless otherwise stated at the time of purchase:

• A laboratory test order may be eligible for cancellation and refund if the cancellation request is received before the test kit has been shipped and before laboratory or provider services have been initiated.

• Once a laboratory test kit has been shipped, activated, registered, used, or returned for processing, or once laboratory, physician, ordering-provider, or other third-party services associated with the test have begun, the purchase may be non-refundable.

• Completed laboratory testing and laboratory results are not eligible for return or refund simply because the results are unexpected or do not provide the information a customer anticipated.

• If a test cannot be completed because of a defective kit, shipping issue, laboratory processing problem, insufficient specimen, or another circumstance outside the customer's reasonable control, please contact us so that we can determine the appropriate resolution with the applicable laboratory or service provider.

Certain laboratory providers may impose additional cancellation, replacement, collection, recollection, or refund requirements. Where applicable, those requirements may also apply to your purchase.

Nothing in this policy limits rights that cannot legally be waived under applicable law.

NON-RETURNABLE ITEMS

The following items generally cannot be returned or refunded:

• Opened or used dietary supplements;

• Products with broken or removed safety seals;

• Products that have been used, altered, or damaged after delivery;

• Laboratory tests or services once they have reached a non-refundable stage described above;

• Personalized or customized products or services once fulfillment has begun;

• Digital products or services that have already been delivered or accessed;

• Gift cards; and

• Final-sale items clearly identified as final sale at the time of purchase.

Please contact us if you have questions about whether a particular product or service is eligible for return.

SALE AND PROMOTIONAL ITEMS

Unless specifically identified as final sale, products purchased using a promotional code or during a sale are subject to the same eligibility requirements as other purchases.

Items specifically identified as final sale at the time of purchase are not eligible for return or refund except where required by applicable law or where the item arrives damaged, defective, or incorrect.

EXCHANGES

We do not generally process direct exchanges.

If you purchased the wrong eligible product, the fastest option is typically to request a return and, once the return is approved, place a separate order for the desired product.

If Hello Health shipped an incorrect or defective product, please contact us before placing another order so that we can assist you.

ORDER CANCELLATIONS

If you need to cancel an order, contact us at hello@hello.health as soon as possible.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered fulfillment, shipped, or associated third-party services have begun, cancellation may no longer be possible.

REFUNDS

Once we receive and inspect an eligible returned product, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please allow additional time for your bank, credit card issuer, payment processor, or other financial institution to process and post the refund. Processing times are outside Hello Health's control.

Shipping charges and other fees may be non-refundable as described in this policy.

PRODUCTS PURCHASED THROUGH THIRD-PARTY RETAILERS

This Return & Refund Policy applies to purchases made directly through the Hello Health website.

Products purchased through Amazon or another third-party retailer, marketplace, or seller are generally subject to that retailer's applicable return and refund policies and should be returned through the original place of purchase.

CONTACT US

For questions, returns, damaged products, cancellations, or refund requests, please contact:

Hello Health Nutrition LLC
11445 East Via Linda, Suite 2-321
Scottsdale, Arizona 85259
United States

Email: hello@hello.health

GOVERNING LAW

Except where applicable consumer protection law provides otherwise, this Return & Refund Policy shall be governed by the laws of the State of Arizona, United States of America.

To the fullest extent permitted by applicable law, disputes relating to this policy are subject to the jurisdiction and venue provisions contained in the Hello Health Terms of Service, including applicable jurisdiction and venue in Maricopa County, Arizona, USA.

© 2026 Hello Health Nutrition LLC. All rights reserved.