Free shipping Over $100+
Shipping policy
Shipping Policy
Last updated: September 2026
Order Processing
Orders are processed and prepared for shipment within 2 business days of being placed. Orders placed on weekends or US public holidays will begin processing the next business day.
Domestic Shipping (United States)
We ship to all 50 US states. The following shipping options are available at checkout:
| Method | Estimated Delivery |
|---|---|
| Economy | 2–10 business days |
| Standard | 2–7 business days |
Shipping rates reflect our actual preparation and carrier costs. Orders over $100 ship free within the US. Delivery estimates begin after your order has been processed and handed to the carrier, and are estimates only, not guarantees.
International Shipping
We ship internationally typically via DHL Express to most countries worldwide. International delivery times and rates vary by destination and are calculated at checkout.
Please note: International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in the order total and are collected by the destination country's customs authority.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email with your tracking number and a link to track your package. Tracking information typically becomes available within 1 business day of placing your order.
Split Shipments
In some cases, your order may ship in multiple packages if items are fulfilled from different locations. You'll receive a separate tracking number for each shipment, and you won't be charged additional shipping fees for split shipments.
Address Changes
Please ensure your shipping address is correct before completing your order. If you need to update your shipping address, contact us at hello@hello.health as soon as possible. We cannot guarantee address changes once an order has been processed or fulfilled.
Undeliverable Packages & Returned Orders
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal at delivery, we'll contact you to arrange re-shipment. Additional shipping charges may apply.
Questions?
Visit our Contact Us page or email us at hello@hello.health. We're happy to help!
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